The Automotive Receptionist is responsible for greeting and providing sales service to customers, assisting with non-application parts, customer returns and resolving customer concerns. Secondary responsibilities include checking in freight, cycle counts, cleaning, and label maintenance. An automotive receptionist is also responsible for maintaining store appearance, security, safety, and daily operational standards, as set by the manager.

This position works the hours of 8AM – 5PM, Monday-Friday with no weekends or holidays and includes full company benefits such as insurance package, 401k matching, life insurance, & more!

Responsibilities:

• Answer incoming calls and route them to the appropriate person or department.
• Provide accurate information and assistance to callers and visitors regarding company services, products, and inquiries.
• Assist with administrative tasks such as data entry, filing, and scheduling appointments.
• Handle incoming and outgoing mail and packages.
• Collaborate with team members to ensure efficient office operations.
• Use computer and paper catalogs to identify parts, stay aware of current sales and promotions, suggest related sales items and advise possible upgrade options when appropriate.
• Resolve customer concerns or complaints
• Other duties as assigned

Requirements:

• Previous experience in a receptionist or customer service role.
• Proficient knowledge about automotive parts and tires.
• Professional demeanor and appearance.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate with customers, suppliers, and visitors as well as employees at all levels of the company
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize tasks effectively.
• Positive attitude and willingness to assist team members as needed.